Claims Made Simple, Faster & Transparent
In today’s digital world, insurance companies face multiple challenges, low-profit margins, fraud and low customer loyalty. Photocert has created a mobile-driven self-claim process that prevents fraud, reduces costs and can deliver an outstanding customer experience.
The process relies on certified and/or verified pictures which secure all underlying visual information. In addition, it allows for a faster first notice of loss (FNOL) and a reduced number of touchpoints which decreases the likelihood of fraudulent claims.
The process dramatically reduces costs by eliminating the need for most field inspections and shortening the claim life cycle. It can also be set up to reduce risk in straight-through processing with AI damage recognition and estimation.
Through the user-centric mobile application, customers are always in control of the process. When combined with the reduced claim life cycle and frictionless experience, greater customer loyalty will occur.
Case Study: ITAS
ITAS is one of the top 10 Italian non-life insurance groups with 750 employees and 650 agents. They wanted to make motor claims fast and easy, improve their customer experience, and prevent fraud attempts.
With Photocert, incident reports are done within 12 hours, while it used to take 5+ days on average. Claim handlers can follow multiple cases at the same time, and ITAS has experienced a 63% increase in their net promoter score.
With ITAStima Facile – new claim app – we have improved and speeded up our processes without sacrificing safety and once again putting our policyholders first.
Claudio Gava, Claim Division
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Find out how Photocert can help your business to build trust, increase efficiency, and deliver a great customer experience.